Cancellation & Refund Policy for Services
Last updated on 20-10-2025 19:15:36
GALLERINA DESIGNS LLP aims for complete client satisfaction. Because our Services (Web Design, Digital Marketing, etc.) involve time, resource allocation, and intellectual property, our cancellation and refund policy is structured around the stage of work completion.
1. Cancellation Policy
A. Cancellation by the Client
All cancellation requests must be submitted to us in writing via email. The refund amount will be determined based on the stage of project completion at the time of the cancellation request, as follows:
| Project Stage at Time of Cancellation | Refund Entitlement |
| Before Project Commencement: (e.g., before discovery meeting, content submission, or first mock-up) | 100% Refund of the advance payment. |
| During Discovery/Initial Concept Phase: (e.g., wireframing, mood board, or initial content strategy) | 50% Refund of the total project fee, as significant time and resources have been allocated. |
| During Development/Implementation Phase: (e.g., coding, building website sections, or campaign launch) | 25% Refund of the total project fee. |
| After Final Delivery or Launch: (e.g., website is live, marketing campaign has run for a week) | No Refund. |
B. Non-Refundable Costs
Regardless of the project stage, the following costs are generally non-refundable:
Domain registration fees.
Third-party software licenses or subscription fees (e.g., premium themes, hosting fees) purchased on your behalf.
Taxes and transaction fees already incurred.
C. Monthly Retainer Services (Digital Marketing/Maintenance)
Cancellation Notice: For services billed on a monthly retainer basis (e.g., SEO, Social Media Management), cancellation requires a minimum 30-day written notice prior to the next billing cycle.
Payment: Services already rendered within the current billing cycle are non-refundable.
2. Refund Policy
A. Non-Delivery of Service
A full refund may be issued if GALLERINA DESIGNS LLP is unable to start or deliver the service as agreed upon in the initial contract/scope of work, provided the client has cooperated with all reasonable requests for information or content.
B. Warranty and Defects
Website Design: We provide a 30-day warranty period post-launch to fix any bugs or functional issues directly resulting from our work, free of charge. This is a fix, not a refund condition.
Digital Marketing: Results are not guaranteed (as per industry standards). Refunds will not be granted based on the performance (e.g., low traffic, fewer sales) of a marketing campaign, but only on the failure to execute the agreed-upon tasks (e.g., not running ads, not sending reports).
C. Refund Processing
In case of any Refunds approved by GALLERINA DESIGNS LLP, it will take 1-2 Days days for the refund to be processed to the end customer. The actual crediting time depends on your bank.
3. Contact Us
All requests for cancellation or refund must be directed to our Customer Service team using the contact information provided on this website. The Customer Service Team will review your complaint and take an appropriate decision based on the terms outlined above.
Recommendation: Please review the suggested structure and adjust the percentage of refunds and specific terminology (e.g., “Only same day days” should be removed) to accurately reflect your business processes and contracts.
